Refund Policy

If something has gone wrong with a cohort enrollment or a project, contact us on WhatsApp (+234 707 161 7216) or by email (kortixdigital@gmail.com) and tell us what happened. We would rather fix the problem or refund you than keep money for something that did not work.

This page explains how we handle those requests. It is deliberately honest about the one thing we have not finalised yet: the exact refund windows. They are marked as outstanding below rather than invented here.

If you have paid for a cohort and cannot start at all, contact us before the cohort begins and we will either move you to the next cohort or refund you.

If you start and then stop, tell us why. Where the reason is on our side — the cohort did not run as described, lessons did not happen, or mentor support was not provided — we will refund the unused portion.

Where a payment plan is in place, your remaining instalments are adjusted before any refund is calculated.

Project work is priced by milestones. Milestones that have been delivered and approved are payable; milestones that have not started are refundable.

If you stop a project mid-milestone, we will show you what was completed on that milestone and agree a fair split before we issue anything. Any deposit becomes credit against the completed work first.

If we cannot deliver work we agreed to and you would rather not wait, we will refund the portion of the project we have not delivered.

Third-party costs we have already paid on your behalf and cannot recover — domain names, hosting, paid licences, stock assets or ad spend.

Custom work that was completed and approved under a written scope.

Bank charges, transfer fees or currency conversion differences charged by your bank or ours.

Message us on WhatsApp or email us from the address you used when you paid, and include the name or cohort you are enrolled in, the payment date and reference, and what went wrong.

We will acknowledge your request, ask for anything we still need, and give you a decision in writing.

Approved refunds are returned to the account the payment came from, in the same currency, within a reasonable period after approval. We will tell you the exact amount and expected date in writing before you wait on it.

If a refund is not possible for a reason outside our control, we will tell you that in writing and explain what we can do instead.

If you are not satisfied with the outcome, reply to the same thread and ask for it to be reviewed again. Reviews go to a different member of the team than the person who handled the first request.